1 reviews | Active since Nov 2013
FNB Connect - A bunch of incompetence
<p>Had a contract with FNB and called in to cancel the contract on the 30th of January. The lady I spoke to confirmed it?s cancelled and sorted. However FNB proceeded to debit my account with 399.00 of the 2nd of Feb. Called in to get an answer from FNB but the lady I spoke to said to me "we are sorry there is nothing we can do". After i lodged another complaint was then informed informed that someone will call me on 02/02/2017 but till today i haven't been attended to</p>
Good day Mr, UddaySP
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr, UddaySP
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***