1 reviews | Active since Dec 2016
FNB Connect a absolute JOKE.
<p>I am a HUGE FNB fan, always have been HOWEVER my opinion is changing drastically after experiencing the pathetic service & aftersales service from FNB connect. I upgraded to the Sony Xperia XZ, where on the website states you can get a free premium pair of headphones. WHAT A DRAMA, and run around from FNB connect, to the point that I have been told to contact Sony in the US, as it is “their offer” RIDICULOUS. If you are going to offer something, then at least have the decency to assist clients in redeeming and not just shodding it off. It took me over 5 calls, with numerous transfers and all round I can just honestly advise people to just stay away.</p>
Good day Ms. cheryldlang
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. cheryldlang
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***