1 reviews | Active since Mar 2012
FNB Connect
<p>Called the so called "customer service" line to try change to FNB connect. I held on for over 40 minutes. I then sent a message through FNB's website asking someone to call me urgently. 2 days later I got a call but when she heard what my query was she said someone else would call me. I said it was urgent so they mucty hurry or I will go to Cell C. 2 days later and I still haven't received a call....FNB you do not deserve the business and I definitelyu don't need this terrible service in a cell phone provider. Shocking!</p>
Good day JSuter,
This is very disappointing to hear as we always try to provide awesome customer service. We apologise for the inconvenience this has caused and for the poor communication on the delay with your request.
We've instructed our premier team to liaise with the relevant parties involved to get this matter addressed and sorted out asap.
The reference for your complaint is 980765.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day JSuter,
This is very disappointing to hear as we always try to provide awesome customer service. We apologise for the inconvenience this has caused and for the poor communication on the delay with your request.
We've instructed our premier team to liaise with the relevant parties involved to get this matter addressed and sorted out asap.
The reference for your complaint is 980765.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)