1 reviews | Active since Jul 2020
FNB Connect
I called FNB one Sunday coz I received an sms saying my number will be ported to Cell C and if I don’t know anything about it I should call the call centre which I did and the call was logged. And I received a call back saying I should wait for the port to go through and they’ll port it back after the whole process is done
Well that has not been done, I used an app to chat with the team of bankers and they told me they can’t help me. They told me to call fnb connect which will charge me since I’m now with cell C. I ask the agent to atleast log a call on my behalf but she said she can’t I need to go to the branch
So much for digital banking, she sent me an email adress for complaints department, I guess she knew that no one will attend to my query since no one has come back to me.
I always knew that FNB has a tendency of not attending to queries and directing all their clients to the branch and they still wonder why they are not able to interstate most of their clients to digital banking it’s because I don’t think FNB knows what that means.
This is such a simple thing that they complicate, the only reason I’m with FNB connect it’s because I want to avoid going to the branch and do all my banking online but so much for the bank that created all this things that would get one banking digitally and they still send people to the branch even during this pandemic.
Noleen Sephiri ***
Sadly nothing has happened since the last time, the last I heard from FNB was when they sent that automated email acknowledging my complaint
Now, my number doesn’t exist and I call FNB everyday and they keep on saying they are logging a call for me, and nothing happens.
I called today again and they said they logging a call, and that’s all they can do.
I’m getting so stressed because I understand that FNB doesn’t want me as their customer but can I kindly request that they resolve this one thing I can maybe go to another service provider after this.
Sadly that number has an ewallet balance that I can’t access now, hence I’m sincerely begging FNB to attend to this then once I have an existing number I can stop bothering them.
Thanks
Noleen Sephiri
Sadly nothing has happened since the last time, the last I heard from FNB was when they sent that automated email acknowledging my complaint
Now, my number doesn’t exist and I call FNB everyday and they keep on saying they are logging a call for me, and nothing happens.
I called today again and they said they logging a call, and that’s all they can do.
I’m getting so stressed because I understand that FNB doesn’t want me as their customer but can I kindly request that they resolve this one thing I can maybe go to another service provider after this.
Sadly that number has an ewallet balance that I can’t access now, hence I’m sincerely begging FNB to attend to this then once I have an existing number I can stop bothering them.
Thanks
Noleen Sephiri