FNB Connect

Needless to say, I am highly disappointed with FNB Connect. They are very quick to phone and harass you till you buy their product but once you have then they are absolutely useless with customer service. The place is like a circus. Actually that's an embarrassment to the circus because that is even way more organized than FNB Connect. Connect with what? A heart monitor? Because you'll have given me nothing but stress and turmoil.

You send emails and you get nothing for it. And don't challenge me, I have all those emails in possession. The complaints are not dealt with till resolve. You get one email but other than that you can go talk to a poisonous snake and you will get more out of it than from FNB Connect. My last email was 4th June and today is the 29th Aug and I am still waiting for a reply. Not to mention the fact that I said I am waiting for a reply and they have ignored that as well. I've established that I have a better chance waiting for the dead to rise than waiting for FNB Connect to respond to my emails.

The only reason I am still with the network is because I bank with FNB, who's services I have no problem with... Yet. Seems like hiring *********** people is the order of the day.

Bottom line, stop charging me R 40c every single time when I have half of my data left and then when I have quarter. I have the balance check and I know how to use it. I'm not ***********, I dont need you to send me messages when I know what I am doing and how I am doing it. If you really feel the need for that type of attention, then fine, go ahead, but you dont charge me a single cent! You are taking my money without my consent. This is theft. But then again it makes sense, you are a bank. You take off cents wherever you can and make millions. Now back to you seeking attention, send me emails only, notifying me of my usage. You are currently sending me both. I receive 4 messages at once! Opt me out of the SMS option! Or dont charge me cent! This is beyond ridiculous. Please check yourselves before you wreck yourselves.