FNB Connect.

I've been a happy customer for many years but this is changing rapidly with FNB Connect. I have tried using *147# and get an MMI error. I have tried using my phone but receive no OTP and logging into my account as suggested makes no difference. I tried on my PC as well with no success. I called the private wealth line after holding for 12 minutes for FNB Connect and they said they would transfer me. So far I have been holding for 16 minutes.