FNB Connect

This is for the FNB connect Service.

Had just upgraded my Vodacom contract to get a new device which was then ******. No insurance so my fault yes.

Cheapest way to get a new phone is to then buy one through FNB connect which I did. You get a SIM card with it which I never used. Paid off the phone and then started noticing I was being debited a certain amount. At first I though this was for my business number that I had through them so I queried this and was then told the following

"Kindly note the the number 27******* was on the promo package however the device has been paid up therefore the SIM Card was migrated to a payable package which is the Top Up M. "

They did this without notifying me or asking me if this is what I wanted. They simply did and started billing me.

You also can't cancel it. They need to migrate or downgrade it to a prepaid service so that you are not billed.

For me personally this feels like theft, but im sure the fine print covers them. Because companies like this don't make enough money as it is off us.

So just a word of warning for others out there who have paid off devices through FNB to check their accounts for a topup package that they are being billed for and not using or simply unaware that they are being billed for it.