Fnb connect

I ordered a iPhone 13 on 28 December 2024 was pre approved for a device for up to R1200 per month, took up the offer was approved. Spoke to courier company on 31 December 2024 told me they waiting for fnb to authorize. Spoke numerous times on fnb chat on the app was told that due to the courier company only opening on Thursday there is a delay in orders. Was also told that the order still going through verification, fine sounds reasonable.On Saturday morning woke up to a message from fnb saying my order was cancelled at 1am in the morning. Speak to fnb connect on Saturday 04/01/2025 and am told order cancelled due to address validation, fnb told me that courier company sent me a sms on the 01/01/2025 and I failed to respond to verify my address, told the lady I never received any such message. She escalated the matter under ref 865238. Was also told courier company only opening up on the 07/01/2025, how could I have spoken on Tuesday the 31/12/2024 to the courier company and apparently receive a sms address verification form courier company if they are “closed”? I smell a rat and am highly disgusted with this, not once the whole week did anyone ask me for address verification, before I spoke to connect on Saturday I reordered immediately, got told their is now a cooling off period of 7 days, this is ******* as this is not due to my fault, I challenge fnb and digital planet to prove you sent me a sms verification form courier company address.