FNB CONNECT

<p>I have been waiting for a week for my auto top up to be loaded, i have been calling fnb connect every hour. every time its a consultant who has no idea how their own product works or i get told "your query will be escalated!!!!!! IT has been escalated about 5 times. I recieved a call from a consultant stating my auto top up will be allocated on the 19th of June a day later still nothing HOW FRUSTRATING!!!!!!!!!!!. I than asked for my contract to be cancelled with immediate effect as i am recieving no joy from fnb connect at all!!!! About an hour later i get a call from fnb connect regarding my cancellation and this arrogant woman has the nerve to tell me "our billing has closed you will be debited on the 25th for your monthly package as well your auto top up "WHICH WAS NEVER ALLOCATED TO ME!!!!!!! The nerve!!!! NOW the consultand also asked if they should port me back to my previous service provider i get told yes AND THIS CANCELLATION CONSULTANT TELLS ME "NO GO DO IT YOURSELF" LIKE HOW CAN SUCH A COPERATE "ELITE" COMPANY HIRE SUCH *********** STAFF IT GOES BEYOND ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>