FNB CONNECT

<p>I am really disappointed with what FNB is making me go through,</p> <p>In April 2017 I lodged a complaint and was given a reference REF (BISYNUCE). Its has been a month and couple of days and I haven't received a response now, I was advised by Siphiwe Twala a week later after I called that 72 working hours meant its Monday to Friday from 08:00 to 17:00 which is 9 hours a day, 45 hours a week and I would get feedback on the following week, but guess what Dololo feedback still.</p> <p>My April complaint was that, when the sales lady called me offered me the 5 GB plan, I was amazed by the offer and she switched me from MTN to FNB connect immediately. I was happy and glad the sale was convincing, she advised that I will get data for an amount of 5 GB and THIS DATA CARRIES OVER TO THE NEXT MONTH IF I DO NOT FINISH IT. To my surprise I had plenty of data to be carried over for the the month April and on the 1st of May, I only got 5 GB. Its not treating customer fairly for you you guys to promise me this information and at the end of the day, I do not get what I have been promised, I have been mislead and I what is rightfully mine.</p> <p>Guess what FNB Connect does to me as a response, after I laid a complaint in April and I have not received my feedback, they decide to cut my data without letting me know and without giving me notice that they wont be giving me data anymore. After the hustle of switching between networks and now this.....</p> <p>I want FNB to pay and give what is due, I cant be treated like a no body when i paid for this services, I am client and i deserve to be treated fairly. I need answers and you need to train your consultants</p>