1 reviews | Active since Sept 2016

24 Apr 2017, 11:17

Fnb connect

<p>I took an Fnb connect SIM card a year ago and was not told that I will be billed every month for having the SIM card, anyway fast forward to this year I am out of a job and I am still getting billed I would cancel the debit orders done on the SIM card so that i don't get the airtime and data that come with it but now my SIM card doesn't connect to the network and I can't receive calls, currently looking for a job... I'd like to port my number to Mtn but still can't because network is a problem... Can you please cancel that SIM card and all me to port to Mtn.. Oh by the way you can't call since my sim doesn't work so email me **********

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Apr 2017, 11:38
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)