FNB Connect

<p>I ported to FNB connect because I was tired of my current cellphone suppliers service. Other family members ported to fnb and just couldnt have anything bad to say after I was nervous about this at first. </p> <p> </p> <p>To my demise I did port to FNB and my experience was as follows. </p> <p> </p> <p>I was in the bank on the Friday and was told that they couldnt help me as it was end of the month and I would be waiting long. I then came back on the sunday. No one told me that they couldnt port a number on the weekend so my time was wasted. </p> <p>I got issued 2 sim cards and none of them worked. from previous sims I had, which i did not use by making use of purchasing a phone through fnb, i had to use these. </p> <p>After the number was ported successfully after frustration and time wasted, we requested the unlimitted contract via the self service *147*1# this went through and even now if you dial this the message displays that the number is allready on the unlimmetted package. </p> <p> </p> <p>During the week I started getting sms's that I am on out of bundle changes, but everytime i check, even now it shows that I am on the unlimitted package. Today, my phone was softlocked and I had to buy additional bundles after contacting the FNB Connect service today, and it was confirmed I am on the unlimited package. I had to spend more money, just to keep phoning. </p> <p> </p> <p>Further to this I am being fought with by my employer as he tried to contact me during the week and my phone is off. Which was not the case. I tested it on occasions and it seems like there is a huge amount of calls that just doesnt come through to my line. </p> <p> </p> <p>this is really unacceptable and really, everyone that was talking about a good service, if this is your definition of a good service from a provider, I dont know, then our standards in this country dropped to way below it is supposed to be. </p> <p> </p> <p>Is it really the case that all the big companies and banks can treat us as consumers as **** and just keep getting away with it? </p> <p> </p> <p>The way I feel like now is moving everything I have with FNB to another bank and service provider, how do you lock my phone after you confirmed it was OK? </p> <p> </p> <p>Is there anyone who will be able to sort this **** out or will it take as long as with the other complainants on here. </p> <p> </p> <p>Kind regards, </p> <p> </p> <p>Hannes </p>