TW
Trevor W
1 reviews | Active since Jul 2011
29 Sept 2020, 18:08
FNB CONNECT 50GB MISLEAD
FNB Connect.
I've mailed fnb complaints first to complain about this a week ago and didn't expect a response. HelloPeter funny enough normally does the trick.
So FNB offers the following AND ITS STILL ON THE WEBSITE: Get 50 GB FREE data every month for 3 months* on all new FNB Connect device contracts. Obviously with T&C applies. This is the main attraction in BOLD and lured me to get the contract.
So, I signed up for the fnb connect 24 month. After a month, i queried when will i get my 50gb the answer was this is a promotion that ran from May until July?
So this is misleading your customers as even now currently this offer is available ?? Not a happy client.
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Trevor W's updateReviewer Update
30 Sept 2020, 12:40dear FNB ; 2nd time you phone me on inconvenient times.
I suggest 1) give your clients a phone number to phone back. The ref number provided when phoning FNB connect makes them totally confused and asking security checks to tell you they don't know.
2) phone me at a certain time. For instance:
Time zone in South Africa (GMT+2) Wednesday, 30 September 2020, 1pm would be great.
I suggest 1) give your clients a phone number to phone back. The ref number provided when phoning FNB connect makes them totally confused and asking security checks to tell you they don't know.
2) phone me at a certain time. For instance:
Time zone in South Africa (GMT+2) Wednesday, 30 September 2020, 1pm would be great.
TW
Trevor W's update30 Sept 2020, 12:40
Reviewer Update
dear FNB ; 2nd time you phone me on inconvenient times.
I suggest 1) give your clients a phone number to phone back. The ref number provided when phoning FNB connect makes them totally confused and asking security checks to tell you they don't know.
2) phone me at a certain time. For instance:
Time zone in South Africa (GMT+2) Wednesday, 30 September 2020, 1pm would be great.
I suggest 1) give your clients a phone number to phone back. The ref number provided when phoning FNB connect makes them totally confused and asking security checks to tell you they don't know.
2) phone me at a certain time. For instance:
Time zone in South Africa (GMT+2) Wednesday, 30 September 2020, 1pm would be great.