FNB Connect
<p>It's over a month now that I have requested to cancel my package and requested a refund. I was told that it will take 14 to 20 days to refund due to a backlog. Nothing has been done to date. Everytime I phone I am told there is a backlog and they have escalated the matter. This is by far the worst experience with a network provider ever. A total lack of regard for the customers request. I am constantly being told that someone will call me back to resolve the problem but still nothing. Absolutely Terrible service.</p>
Good day Mr. brendon wayne pillay
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. brendon wayne pillay
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***