1 reviews | Active since Apr 2017

04 Apr 2017, 09:38

fnb connect

<p>I recently app**** for the FNB unlimited package - it was delivered to me, my number was ported and i was ready to use the service. Its been over a week now - i cant send SMSes on this service. I can receive SMSes, I can receive calls and make calls but NO SMSes are going out. tHIS IS FRUSTRATING as i have called the call centre numerous times</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2017, 11:16
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)