AG
Anthony G

1 reviews | Active since Apr 2017

01 Apr 2017, 10:27

FNB Connect

<p>I have been trying to get through to the FNB Connect call centre now for the last week and cannot get through. Calling 147 from my FNB Connect sim card, or calling from a landline using the ********** , just results in the same, continuous holding on for hours!! I have tried several times now, holding on from anywhere between 10 minutes to an hour, and all I get is the automated response continuously! This is a serious issue, and if cannot be resolved, I will have to move my families cell numbers elsewhere. Not being able to get hold of sales or support is a major issue!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Apr 2017, 12:21
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)