1 reviews | Active since Oct 2013
FNB Connect
<p>I am so utterly disgusted with the service on the contact centre at FNB Connect. Long story short - i bought my 11year old daughter 500MB of data via my FNB app on 25 Feb 2017 up until today 7th Mar 2017 that data has not been able to be utilised on hoer Vodafone Smart Kicka phone - given the fact that she has had the phone since Dec 2016!!!! </p> <p>I probably spoke to half the agents of the contact centre - still with NO RESOLUTION.</p> <p> </p> <p>All i want is for the 500MB data to be re-imbursed or for them to sort out the data so that it can be used!</p> <p> </p> <p>One thing for sure - after the resolution of this query i will port my daughters number back to Vodacom!</p> <p> </p> <p>Enough is enough!</p>
Good day Ms. blakzen
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. blakzen
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
