FNB Connect
<p>I placed an order for the unlimited simcard on the 8th of February, after weeks of frustration and me having to call daily I recieved it yesterday (02 of March) nearly a month later, go through the trouble of porting my number losing some data etc. because of the unlimited calls, kust to get the realization that I would have to wait another month to use the simcard because the debit order failed, there is no proof of a debit order failing or being requested on my account, I understand that there isn't enough funds, but it was available when I placed the order in February.</p> <p> </p> <p>This is the worst service I have had ever, they don't care about the clients, I have to keep calling them for assistance no call back as promised.</p> <p> </p> <p>I would like help sorting this, or should I kust go another month without a phone?</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
