WK
Willem K

1 reviews | Active since Sept 2012

02 Mar 2017, 07:29

FNB Connect

<p>My wife app**** for FNB connect all went well and the courier deliver the sim card with a fee od R89 .</p> <p>But now we are struck ling for 2 weeks that the bank must deduct R399 for FNB connect now the simcard is just a top up. So we paid R89 for a top up sum card. Looks like the just want to cell the simcard and make money with it. If this keeps on I will move all my banking to another competent bank,</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2017, 08:47
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)