LN
Linton N

1 reviews | Active since Feb 2017

23 Feb 2017, 12:46

FNB Connect

<p>I had taken out the unlimited calling option with FNB and i was advised incorrectly regarding the debit order dates hence the debit order for the amount of R 399.00 did not go through.I contacted FNB today the 23/02/2017 to check when the next debit order will go through and i was advised that the SIm card is on the pre paid option.I Have dail the USD to upgrade to the unlimited calling option and to it will confirm if i Qualify.At the point of the sale the package taken was the unmlimited calling option and not Pre paid.</p> <p>Disgusting Service from FNB which have held in high regarding over the years.</p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Feb 2017, 13:42
Official

Good day Mr. lintonan

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***