1 reviews | Active since Aug 2016
FNB CONNECT
<p>Im a client of over 10years,thought that FNB would give awesome service. But clearly i was mistaken. Switched over to the FNB connect,bought an extra 2G for R95 per month "bundle/contract". Well Nicky whou helped me,confirmed twice that it IS 2G for R95 and it would be activated on the 1st of Feb. On the 1st i only received 1G.,so I phoned in and a lady with the name of Gugulethu assisted me,she took the ref number of my call with Nicky 23135,and said someone will get back to me. It saddens me to say that no one as attempted to get back to me.</p> <p> </p> <p>IF i wanted 1G, i would have ASKED for ONLY 1G...this is REALLY bad service,on top of that they said they will deducted my money on the 1st of every month,we are on the 3rd....guess what...still NO money has been deducted,then they are probably turn around and say i didnt pay..... PLEASE FNB,get back to the top service you USED to give....</p>
Good day Mr. pieter123Gerhard
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. pieter123Gerhard
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
