FNB Connect

<p>I bought a mobile phone from FNB in late October 2016 and the monthly installment for the headset was R399 which comes with 100 MB data and 50 minutes talk time. For the month of November i topped up data and talk time for +-R200 on top of what i got from free. To my surprise end of the month i was slapped with a bill of R500 +. When calling in to get an explanation i was put on hold until i gave up. I called back and another consultant tried to justified the amount but i pointed out that i also bought data and airtime to the amount of +- R200 for the same period and based on that the amount was than rectify to |R404. On the 7th of January an amount of R404 was deducted from my account for "out of bundle" data . At that point i asked them lock the sim once the free minutes and data is depleted as i am not prepared to pay R800 on a phone. To my surprise today, 2 February another deduction of R405 was debited from my account. Again i called the call centre and no one could explain where the cost is coming from as at that stage i was using a pay as you go sim card. The statement on the website show that i only used 30 minutes talk time from the 50 allocated. I was again put on hold and got no feedback. I would like someone from FNB connect to explain this to me.</p>