FNB Connect

My order numbers were:

1. Volcano Headset 2. Samsung Tab 7 lite

I received the Volcano Headset yesterday but not the Samsung Tab 7. I firstly made contact via secure chat and the consultant: 1. X confirmed that my order was in a “about to be cancelled” status, she can’t confirm why, but she will escalate the matter. 2. I chatted to Y and he confirmed the order is currently in progress an that the order is not about to be cancelled. It is currently being processed , and that due to the influx of orders receiving on the 24th there is a slightly delay with processing all FNB orders. 3. Then I phone FNB Connect, the confirmed that the order was not in a cancelled or Processed status, but placed on hold because there was multiply orders done on the same day. Due to security reasons its placed-on hold until confirmed to be releases. I will receive a sms within 2-24 hours to confirm delivery address. I was also referred to digital planet to confirm with them on *** 4. I phoned Digital Planet and they confirmed they are awaiting feedback from FNB to give them the go ahead to proceed with the order. 5. This morning I phoned FNB connect again, and the lady confirmed that the order was cancelled and the thinks it was due to affordability. When I asked her to check the system she said hold on and rudely dropped the call.

Let’s be honest, it’s a ridicules circus, why was both applications approved, I agreed on the terms and conditions and digitally signed the contracts and now it’s a pending unresolved issue, and no one can tell me if I will receive the tablet.