Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

24 Dec 2016, 14:05

fnb connect

<p>Is it rude for a client to speak their language? I spoke to Nicky on Tuesday the 13th to reverse the porting I was never informed of, so I wasn't sure which language she speaks so I spoke my language which is xhosa and she said "don't I think it's rude to speak my language?</p> <p> </p> <p>Secondly pliz send people to come and fetch the device and give my money back, I went to the branch on Monday the 19th to return it they told me someone will be collecting it in a day or two am still waiting</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Dec 2016, 08:30
Official

Good day Ms. vivian-mbutuma

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

's update21 Dec 2017, 11:35
Reviewer Update
And guess what? The device is still with me and they still deducting from my account for a device I asked them or you to cancel tjooo
's update03 Jan 2018, 14:47
Reviewer Update
And today the collection company called to collect lol haibo from December 2016? What do you think might have happened to the device from 2016? What is going to happen with my money that is deducted for the device I CANCELLED? Yoh worst service ever in my life! And no one is contacting me from FNB,
's update23 Jan 2018, 15:24
Reviewer Update
Good day Hopefully I will get help this time, so yesterday I went to the branch to close or settle the account I paid it off as much as I never used the device, now I asked the consultant for a letter, SMS or e-mail stating that I paid up the device she told me 'They' will send me, I asked her who is they? She didn't know ok, she told me the device will be mine now I can use any sim card I want and again ' They' will unlock the device for me and I will get my 1500 that I paid before... So now I would like to know who is 'They' that is supposed to help me, when am I getting my money back, when can I use the device? Thank you