HB
Hagen B

1 reviews | Active since Aug 2011

12 Dec 2016, 11:05

FNB CONNECT

<p>Got my R 399 deal from FNB a while ago. Before I went to Namibia I did the following to make sure I can be reached by phone while I am in Namibia":</p> <p>1. I search the internet to make sure it can be done. As per this link it can be done.</p> <p>https://www.fnb.co.za/demos/FNBConnect-How-to-ActivateDeactivate-Roaming-via-Online.html</p> <p>2. I make sure I take along another pre-paid phone loaded with lots of airtime as backup.</p> <p>3. Because I know the R 399 deal only works within the borders of SA I load extra airtime on my R 399 phone. So now om loaded with airtime on both my phones.</p> <p> </p> <p>Arriving in Namibia nothing works, not even the prepaid phone.</p> <p> </p> <p>1. I can not forward any calls to my FNB prepaid phone</p> <p>2. I can not use my R 399 phone which I loaded extra airtime</p> <p>3. I can not even get a Namibia phone number and have my calls forward to the number in Namibia.</p> <p>4. I can not listen to any voicemails nothing.</p> <p> </p> <p>I have been using a R 1 prepaid package from vodacom for the past 35 years and I could do all.</p> <p> </p> <p>WARNING TO ALL. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Dec 2016, 11:36
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)