FNB CONNECT

I had first emailed FNB to cancel a sim card then a guy from customer care assisted me but he was given wrong information that i will be contacted by the cancellation department to confirm all the information. 2 hours later i had no data no free minutes. How was it going to be possible for me to finish my data in 2 hours? FNB connect does not really consider people. I waited 2 weeks , i phone Sicelo and he tried his best to assist FNB took it in their stride to process my cancellation immediately and my data that i bought with my money had been forfeited. How is this even remotely possible. This is pathetic on all level.<br> And yet again in my cancellation process i was not told that i will be paying my monthly installment will be deducted i had to go on my bank statement to see this. Then the consultant on *** cannot tell me why but can only say thats the process. In the 2 months i have this sim card i have paid R50+- rand plus R10 plus R118 (This was never explained to me) plus R56 December (never explained when cancelling the sim card) plus waiting to hear what my cancellation fee will be.Keep in mind my simcard is not working. I feel ******.