fnb connect

<p>i am disgusted in the service that i received from fnb. i took out a contract phone conxisx1 in the month of September i made a upfront payment of R1500 to get the phone and R150 for 24 months for October fnb took a R412 from my account, I called the fnb connect call centre the consultant advised that she going to send to the refund department and they will call me i didn’t receive a call from them, I then went to the grassy park branch consultant advised that there is a different package on my name witch i did not agree on was advised again will call me nothing ,i then went to promenade branch the manager there then called me the next day and advised that he send my query ... i received a call from Mr levy that he will investigate ... i then got a call from the fnb connect refund department and was told a refund will be done this is from September we are now in December .... Mr levy trying to sort it out for me but the call centre does not want to assist him without me calling i called on the 2 December i told the consultant that i want to speak to a manager or team leader as i am sick of people not being able to help me she came with attitude and telling me that a team leader won’t take the call ... i gave her my details i told her again am not going to explain twice i want to speak to a manager now she placed me on hold and never ever came back to the line i was on the line for 30 min and had to drop .... i would like a reference for this complaint as i will be taking this matter further...</p> <p> </p> <p>mr levy aabied has been trying to help me from day 1 but im tired of fitting with fnb with my own money..</p> <p> </p>