FNB Connect

What a terrible service I have received from FNB connect. I bought a snmart phone through FNB connect and all was approved. I received a confiimation that I should expect my deleivery on the 6 of August 2019 to date I am still waiting for my phone.

I made follow up with digital planet as dictated for numerous times with no success. Apparently my phone got lost between FNB supply chain and they are busy with the investigation...FAIR Enough.

So on the 6 August, I waited for the delivery man and nothing happens then the following day (07/08/2019) I called Digital Planet and I was advised by agent that she will escalate the matter and get back to me before end of business....FAIR Enough.....Day goes by no call no update.

07/08/2019 I call digital planet same story - FAIR Enough.

08/08/2019 i call FNB connect directly in order tro escalte the matter, the agent tells me she can't help, I then call digital planet and asked to speak to the supervisor(Siyabonga). The guy promise to resolve the matter urgently, I received an update form one of his junior to say they have looked at it and should expect the receive my package the following working......FAIR enough.

12/08/2019. I waited for the delivery as promised by the agent and the day goes by nothing, no call or an update by digital planet.

12/08/2019. I called digital planet and asked to speak to siyabonga, againa he promised to resolve the matter by end of business. NOT FAIR

13/08/2019. I called digital planet asked to speak to Siyabinga as supervisor, my call get transferred to him and it rings with no answear then the agent tells me he's busy with another she will ask him to call me back. NO CALL from Siyabonga

14/08/2019. I called digital planet ask to talk to Siyabinga, again same thing happens the junior agent does not know what to do, she promise to get him to call me back. NO CALL from or upodate from anyone.

15/08/2019. I called digital planet and ask to escalet the matter, guess the matter get escated to Siya. I am transferred to again no answear, he is busy with another call.

I sit here and write this because I run out of options, dont know what to do anymore. The service is very terrible from FNB I dont know what to call this.....