hM
henry M
1 reviews | Active since Jul 2019
03 Jul 2019, 12:26
Fnb Connect
I have called fnb connect since 2016 because i do not receive or able to send sms'. I have been taken fron pillar to post for the past 3 yrs(2016) and nothing has been resolved. I have been told that they will call me back but none of that happened. I did a sim swap but still i cant send or receive sms.Its 2019 and still no one seems to care at fnb.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
03 Jul 2019, 13:42Good day Henry Matsepe,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Jul 2019, 13:42
Official
Good day Henry Matsepe,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
hM
henry M's updateReviewer Update
03 Jul 2019, 13:56Thank you for your response. I was assisted by Kgothatso from fnb connect lovely service i must say she deserves a raise. She managed to resolve the issue and i can now send and receive sms's. She focused on the problem and it was resolved.
hM
henry M's update03 Jul 2019, 13:56
Reviewer Update
Thank you for your response. I was assisted by Kgothatso from fnb connect lovely service i must say she deserves a raise. She managed to resolve the issue and i can now send and receive sms's. She focused on the problem and it was resolved.