1 reviews | Active since May 2017

03 Jul 2019, 11:06

Fnb connect

I lost my contract cellphone 8 weeks ago and blacklisted with Fnb connect but till now I've been calling everyday with no success to obtain an itc ref number I even spoke with team leaders but still I didn't get help so meaning I can't claim with my insurance company as they no longer have insurance for cellphones. I'm so disappointed and frustrated.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2019, 12:08
Official
Good day Hilda Segole, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards,
Hello Peter Complaints Team

***