FNB CONNECT

If I could give a ZERO star I would. WORST WORST WORST service from FNB Connect regarding a billing dispute arising from last year (2018)

I have had an FNB Connect SIM card with them for 2 years now. I closed my FNB cheque account (December 2017) since then I have been making monthly eft payments towards the account. Last year sometime I started receiving invoices with "outstanding amounts" on them. EVERY month one of their call center agent has called me to tell me that I have money outstanding. EVERY month I receive an sms saying that the debit order has not gone through. EVERY MONTH I explain to the call center agent that I have proof of payments available - they must just tell me which months are outstanding and I will forward it. No call center agent has ever called me back to resolve this.Earlier this month they switched off the sim card. I used this platform to complain (DOMENIC MAKHUBELA) i asked which months have not been paid because I have paid every month towards my account. He told me January - April 2019 were outstanding. I downloaded those proof of payments and emailed them. He then came back a week later (mind you the turnaround time to resolve a query is supposed to be 24-48 hours) to say that that actually, January - April wasn't the problem the problem is there is money outstanding from last year.!?!?? TO THIS DAY I am still awaiting a statement/explaination. All he does is send an sms that reads "We are still looking into your matter" every 3-4 days.