FNB Connect

I have been trying to sort out my FNB sim card for over three months. Firstly they register my new sim card to some else, I use my phone for internet banking "That is a very scary thought as its resisted to someone else". I phone in to tell them about the problem, they cannot figure out what is going on. I must have phoned in at least 10 times, they tell me every time its been escalated and they will call me back. They never call back. Eventually they cancel the sim card and I get told to go and get a new sim card, I do this.

I start the process over again, I have been trying to sort out a package that they promised me. I have phoned them more the 15 times and explained the problem over and over.

I get told that it has been escalated and that they will phone me back, don''t worry the manger will phone you.

They just never get back to you. Very disappointed by the lack of service its been over 3 months.