FNB CONNECT

Home FNB Connect I signed up for ultimate package seven months ago if am not mistaken and pay four hundred rands some change for subscription,it works nice and smoothly,comes the first debit date it didn't went through because wasn't having any money in my account despite the fact that a didn't know it's gonna debit in middle month,well it happens two times three times then my subscription was being cancelled Well i had to renew my subscription by paying R800.00,,,by the beginning of February if not mistaken,,on March it didn't went through i called to give an appropriate date your consultant says everything is sorted,comes the following month had to call for similar problem,,today morning had similar problem and spoke to ur consultant around about 06:00 am,,,she told me about next month,then bought an airtime to purchase the package,,,it was working fine till I received an sms that notify me of changes from ultimate into prepaid,,,am really terrified because of ur fellow consultants for failing to help me change the debit date,,now a don't have minutes to use no airtime to call as my R400,,,was cancelled along with my subscription,,,,i really like the fnb bank haven't changed my account for the past eight years but this fnb connect thing has really disappointed me,,was willing to speak with superior person or management,consultant told me i can only speak to them not any other person,,,