1 reviews | Active since Apr 2018

04 Apr 2018, 10:58

FNB Connect

Item: FNB (First National Bank)
Rating: 1
Author: Stephen N

I have ordered a device from FNB connect.

Having contacted the service centre to confirm a delivery date I was dismissed and put through to the courier division. I was then, in turn, rerouted to back to the service centre where I continued to hold for forty minutes.

I find it unreasonable that I am expected to hold for 40minutes at my own expense for FNB connect to rectify an error in their process. (Which still has not been rectified) the reference number generated confirming the order is ********** **********

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

04 Apr 2018, 11:20

Hello Stephen-geoffrey-nicolin ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply04 Apr 2018, 11:20

Official

Hello Stephen-geoffrey-nicolin ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s replyOfficial

04 Apr 2018, 11:21

Good day Stephen Nicolin,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one

FNB (First National Bank)'s reply04 Apr 2018, 11:21

Official

Good day Stephen Nicolin,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one

Stephen N's updateReviewer Update

04 Apr 2018, 11:34

Hi FNB, your call centre reached out to me however they only seem to leave missed calls. I again spent another 25 minutes being passed between two consultants who stated I need to hold the line for my query to be addressed or my order to be cancelled. Not sure on how best to proceed?

Stephen N's update04 Apr 2018, 11:34

Reviewer Update