MS
Marie-Louise Schulz

1 reviews | Active since Apr 2018

03 Apr 2018, 09:25

FNB Connect

Your stupid fnb connect sim card which I thought would be a nice idea, turns out it wasn't. Never any signal or reception and then you have the decency to still take off the debit order after I cancelled the fnb connect. I have been banking with you for so long now and this is how you treat your customers? I'm shocked.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2018, 11:46
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***