FNB Connect

I phoned FNB to cancel my FNB Connect subscription in January. I was informed that I would have to wait until the end of February. It's now March the 4th and it's still not cancelled. One can't get through on customer care. I sent an email to my private banker and someone phoned me and told me they would send an email with the cancellation details and progress. That never happened. It seems impossible to cancel FNB Connect. I wonder if I use my FNB Law On Call, if they would have some legal advice. I guess that's what I'll do next. By they way, the reason I'm cancelling FNB Connect, is because there are many places where you simply have no reception or data connection with the phone. They will tell you that you can settings on the phone and automatically change connection to a different service provider etc. None of that works. So it's a bad product / service. I recommend staying away.