1 reviews | Active since Feb 2018
FNB Connect
I bought a contract for phone and data from FNB Connect. They use Cell C connections. I don't even get a cell c signal so it diverts onto another provider. I get less than 1gbps and constant call problems. Their solution to the problem is that they can just cancel my sim leaving me to pay exactly the same as I am paying for my phone only. I bought a phone and data - not just the phone! So regretting changing from Vodacom.
Hello christine-barker ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello christine-barker ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***