FNB connect

I have been a customer of fnb for a long time and recently took the unlimited calling package with them on fnb connect. Everything worked fine until I got a message that i have been downgraded to a prepaid topup package. I then called the call centre on the 13th October 2017, and was told that my problem was escalated to another department. A lady gave me a call later on to notify me that digital planet the courier did not register the sim with them. I was then loaded 100 minutes to keep me going until the problem is sorted out. I then called in on the 16 October 2017 to follow up as I now have now buy top up airtime to make calls. Still was told at the call centre that they cannot assist will make a note on the system for someone to call me. Called again on the 17 October 2017 and was told that a note was placed on the system for fnb to refund me and then re activate the package. i am now getting frustrated , all i want is that my current sim just be moved to the original package. I am seriously considering moving my entire banking portfolio if this problem is not resolved, today.