SI
Shahid I

1 reviews | Active since Dec 2015

14 Nov 2016, 19:29

FNB Connect

<p>Hi.</p> <p>I was promised a week ago by FNB connect team that my number would be released and still nothing?!</p> <p>I am deeply dissapointed with the empty promises and *********** service showed by the FNB Connect team.</p> <p>I wish for you to advise at the soonest when this shall be resolved as this is delaying me in completing my other commitments.</p> <p>Many Thanks,</p>

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Nov 2016, 09:24
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

SI
Shahid I's update17 Nov 2016, 06:58
Reviewer Update

Thanks for the speedy response and help.

Really do appreciate it, as all has been sorted :)

FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2016, 10:57
Official

Good Day

Thank you for your postings and changing the review status.

We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Daffnie Govender

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