FNB Connect - 2 months since my phone was fetched for repairs?

FNB Connect - there is no after sales service, or in the case where they have sent you a faulty device - do NOT expect anyone to keep in touch with you. It has been 2 months since my phone was collected and I have spent hours of my life trying to trace my phone, it is still missing. My debit order going off is the only consistent thing.

The phone would not charge at all, but I have been told that after they replaced the screen (which did not even have a scratch on it, it was brand new!), apparentl now it is fixed? Can some magician try and explain how that works? As I dont understand it? They now expect me to pay a delivery fee to get the phone back?

Rather stick with the 2nd worst service provider than to move to FNB Connect! Great with banking, not with phone service!