MM
Monica M
1 reviews | Active since May 2014
26 Nov 2015, 10:18
FNB Connect
Few weeks ago I was contacted by someone from FNB offering to port my number to FNB. I agreed to the offer cause of the great service I get from FNB, yesterday I get an sms stating that my sim card has successfully been ported. After the sms I got my network stopped working and i could not even do my cellphone banking. Im not getting any calls and I cant make any calls either. I cant even check my balance as it states \NOT REGISTERED ON NETWORK"I have called the call center and I have been holding for +-15 minutes. I'm really not happy with all of this and I want it sorted out ASAP. """
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FNB (First National Bank)'s replyOfficial
26 Nov 2015, 11:30Hello Monica@nk,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 820387.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 820387.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply26 Nov 2015, 11:30
Official
Hello Monica@nk,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 820387.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 820387.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)