FNB connect

Urgent Complaint – Unresolved Data Allocation and Poor Service

Dear FNB Connect Support Team,

I hope this email finds you well, though I must express my extreme dissatisfaction with the service I have received since taking out my contract five months ago.

For the fifth consecutive month, my July data allocation has **not** been allocated, and I am yet again facing the same poor and frustrating experience with FNB Connect. Despite raising a formal complaint on the **2nd of [Month]**, my issue remains unresolved. To add to this, the WhatsApp data bundle provided as an interim solution has been non-functional since **14 June**, leaving me without the service I am paying for.

This is completely unacceptable. The consistent lack of resolution, unhelpful agents (some of whom hang up instead of assisting), and the unavailability of managers reflect a severe failure in customer service. I demand immediate action to: 1. **Allocate my July data immediately.** 2. **Provide a permanent resolution** to these recurring issues. 3. **Compensate me** for the months of inconvenience and lack of service.

If this matter is not resolved within 48 hours, I will have no choice but to escalate it to the relevant regulatory bodies and consider legal options for breach of contract.

I expect a written response confirming the resolution by today .Please treat this matter with the urgency it deserves.

- Complaint lodged on 2nd of July - WhatsApp data bundle issue since 14 June

Sincerely, Oatile Molale ***