1 reviews | Active since Sept 2016
FNB Connect
<p>Totally *********** being trying to port number from Vodacom prepaid to FNB, for 14 days, can make out going calls no incoming or incoming sms, tried different phones and different settings still nothing, call centre staff cannot assist refuse to give contact details for mangers, finally went and did a sim swop in the Somerset west branch, which they did not do properly so after the bank had closed called the call centre again and they told me it must be done via internet banking which I did and 24 hours later the new sim is still not working. spend about two hours a day for the last 14 days trying to sort this out now they say I cant port the number back to Vodacom for 60 days, would prefer not to but at the end of my rope with this, have recorded all the conversations, will upload them if necessary. Please help</p>
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
If this situation is not rectified today I am going to seek legal advice, this is totally unacceptable you people lie continuously if you don’t just put down the phone. I am going to level this complaint to ICASA if this is not sorted out today, pathetic bunch of *****, you are the most useless *********** bunch of idiots I have ever had the displeasure of doing business with, PATHETIC !!!!!!!!
If this situation is not rectified today I am going to seek legal advice, this is totally unacceptable you people lie continuously if you don’t just put down the phone. I am going to level this complaint to ICASA if this is not sorted out today, pathetic bunch of *****, you are the most useless *********** bunch of idiots I have ever had the displeasure of doing business with, PATHETIC !!!!!!!!
Finally sorted out.
Finally sorted out.