FNB connect

<p>I write this with absolute disgust at the type of service provided by FNB staff. </p> <p> </p> <p><br />In April on 2016 was contacted by one of fnb's sales people for a sim card deal, I advised I was not interested in getting the sim only deal. I was leter contacted that same day with a phone and sim deal for R100, the phone not fancy at all but needed something to keep contact with my kids once they are home from school. I went ahead and took the samsung trend neo with sim 100min, 100sms and 100mb. I confirmed more than once that both would be R100 per month. To my surprise I was charged R69 for the phone and R102 for the sim so in total I'm payiny R171 for a deal that was suppose to be R100.</p> <p> </p> <p><br />I tried several times to call but the hold time is ridiculously long and finally logged an online query on 10/08/2016 for which I got ***. On the 11/08/2016 I was then contacted to confim that my quey was received and would be forwarded to the relevant department and should get a call back in 48hrs. A week later I had still not received any call so once again I called fnb on 20/08/2016 this time I spoke to Noluyolo Myeki who said she would log a new query for me and that it will take 2 working days as they would need to pull the call recordings and then give me feedback. I have tried once again this week to call fnb but hold time terrible as usual and this is 2 weeks later. </p> <p> </p> <p><br />Disappointed is an understatement right now, fnb promises world class service but cannot delivery.</p>