1 reviews | Active since Oct 2015
FNB Connect
On the 25 September everything on my MTN sim was done so I put in the FNB sim, dialled 147 and did all I needed. The Lady advised me that it will be connected within 12 hours on 25-09-2015 R123.33 went off my account for a Hybrid fee and R162 FNB Connect (The man that pitched this to me said R150 once off)<br> I just left it, but in the days to come my data was flying and I had to top up almost every second day. I used about 100MB on MTN for the month by 05-10-2015 I had gone through 500MB. On 06-10-2015 I phoned FNB Connect and spoke to Shannon Strooh. I told her I wanted to cancel everything as I was very very unhappy. She advised me that I had 100 talk minutes (that I already paid for) I should use it up and contact her to cancel my account. It will cost R150. And she told me that I was also paying for the other sim card as I activated it, I told her it was impossible because I threw it away (Which I did not found it still SEALED in my handbag) I continued with FNB. On 21-10-2015 R106 went off. Yesterday R168 for FNB Connect went off as well!!! I phoned 078 575 001 again and left a message for them to phone me. A man phoned me and put me through to Shannon Strooh,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 795270.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 795270.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
