FNB connect

I’m extremely disappointed with the process of my 2nd FNB connect device . I ordered my device on the 19th of May 2021 . I received no updates, no RAM tracking number and no communication from FNB. I had to call in as my order was sitting in new order created for about 4 days . I arranged delivery at my workplace and I was told that it would come on Wednesday the 26th of May . My building had to be evacuated on Tuesday the 25th of May . Knowing that my delivery was coming the next day I immediately phoned to changed my address for delivery. The device came to my work place on the Tuesday when we had already left . I have phones FNB 8 times in total to get this sorted out. I then phone RAM to confirm if the address had been updated as I received no communication from FNB other than the calls I made myself . I was told it would then come on Friday the 28th and if not Friday it would come today . I had to make arrangements at my work place to ensure I was home so that I do not miss delivery again . I’ve now been told my delivery has failed 3 TIMES and it has now been cancelled which is utter lies. I have had to rearrange my time on HOPES I get my order. I’m really disappointed about this . The very least that FNB could have done it as keep my notified through the correct channels. An sms and update is no unreasonable for me to request this .