FNB confused *********** employees

I Called the FNB contact Centre on *** to log a + 40 days debit order reversal request on 19 March. The Consultant who assisted me provided me with the debit order dispute form which I completed & submitted via e-mail to ***. To my surprise I received an automated response advising that the said e-mail address was decommissioned. I called the Call Centre again & was provided with a different e-mail address (***), which I suspected was incorrect as I was querying a debit order & not a card transaction. I went to the Nicolway branch for assistance but could also not be assisted as no one at the branch know what the correct e-mail address is. Out of desperation, as no one in FNB knew the actual address, I forwarded my request to : info@fnb; care@fnb as well as eftedo@fnb. I received an SMS on 26 March advising that my request is not for a debit/credit card query & that I should contact debit order reversals on ***. I've been trying that number without success. Can I please ask that anyone from FNB just confirm that my query is at the correct department & being dealt with. Can FNB also please update the correct e-mail address for debit order queries older than 40 days.