TK
Thabang K

1 reviews | Active since Nov 2018

09 Nov 2018, 09:52

FNB CONEXIS A2

Dear Fiona,

Can you please contact me on ********** urgently when you reach this e-mail?

i am truly and extremely disappointed again at this point of time i don’t even know how or when to deal with this issue. fnb Conexis A2 i got on Monday the new phone and new devices gave me issues again it does not read my sim card and gives me the issues exactly the same as the second device they replaced with this one.

Please refer to the screenshot attached i no longer want to continue with this contract fnb phone i called yesterday when the phone started giving me this error .this is the phone i received on Monday yet yesterday it started the same issues related to the second device fnb offered me apart from this Fiona i think this is unfair customer service and its rating its self-poor i am no longer interested with fnb devices i called the smartphone devices center last night to lay my complaint.

Like i stated last time telepathically that i am giving fnb a benefit of a doubt with this 3rd device but i cannot continue making an inception for bad service and latent defect devices especially being a contract phone 3 different devices merely same issues? I think am enough by that now.

Please contact me

Kind regards

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2018, 11:05
Official
Good day Thabang Kola, 
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,
Hello Peter Complaints Team

*** (option one)