FNB CONEXIS 02 SMARTPHONE DEVICE

I am honestly unhappy with FNB Connect device centre i took a FNB CONEXIS A2 smartphone in June this year about a few weeks later the phone decided to lose a network signal which i took lightly thinking its a common factor,later in august the phone had an error of not reading my sim card which is my main number fnb sim connect I've been using for the last past 3 years i called FNB CONNECT in august and Digital Planet people came to collect the phone to take it to the technical support team to check the fault of the device which in the condition the phone did not have any physical damage in my possession . on the 5th September 2018 the phone was took inn to be checked by the fnb technical support of which 2 weeks later i did a follow up as to why is my phone taking so long and why am i not being advised of the issue about this phone...hence they decided to give me a replacement phone on the 17th September 2018,which i took the phone and used it with no issues but then on the 23rd of October 2018 the new replacement of which its a different phone also did the same thing but this time it decided to not read my same fnb connect sim ive been using on the first one worst part of it all it gave me an android error message saying COM.ANDROID.PHONE.STOPPEDWORKING......when i called fnb on the 23rd at round 9:00 the consultant told me they will come to collect it hence i called inn today that i will not make my life so difficult because of bad poor service of devices in the first place i would want to enjoy what i am paying for EK IS VOLLE AND GENOEG VAN FNB SMARTPHONE DEVICES I DO NOT WANT TO CONTINUE TO HAVE THIS CONTRACT PHONE I TOLD THE CONSULTANT THAT SINCE ITS THE SECOND PHONE THAT'S GIVING ME ISSUES I WANT TO CANCEL MY CONTRACT WITH FNB AND WILLING TO TAKE IT FURTHER WITH OMBUDSMAN