FNB Complicit to online *****.

I had an unauthorized transaction debited from my account. I immediately called FNB to report what has happened. The lady that I initially spoke to said there’s nothing they can do the money is gone even though I could still see it in my account balance. I asked her to put me through to someone who can help me and she forwarded my call to the banking division that I am under. The person said that he can’t see the transaction on their side yet so I must call after 24 hours and they will reverse it. I was very reluctant and asked over and over agin if my money will not be lost if we wait but they reassured me that it won’t be a problem. I called again today after waiting the recommended 24hrs. I was told that there’s nothing they can do and that my money is gone.

I asked how can FNB allow unauthorized transactions to go off on my account. They say that if I had made a purchase online with that card then that same company can debit my card. How is this possible! I have to authorize every single payment that I make via my app so how can a company that I bought something from 2 years then be allowed to debit me three times the amount a few years later without my authorization! FNB is complicit to online ***** and for what? All so they can make R50 of the transaction! I disgusted with this bank and will be moving all my banking to discovery bank and Capitech. FNB has gone to the pits. They customer service is the worst and you can just hear that their agents haven’t been trained well enough and they don’t understand their own ecosystem. Worse of all everyone I spoke had a very stinky attitude!